KYC is coming on Nov 12, 2018 and people are getting reminded everyday by Electroneum through their social media channels. Here’re common questions related to KYC that have been identified and compiled by Electroneum Support Team (Rachel) that’s worth to share here.
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Here are some common questions related to KYC:
What do I do if Yoti isn’t available in my country?
You need to go onto https://my.electroneum.com 389, go to settings, my profile and scan the QR code (or button if you are on a mobile device) with the Yoti app. Yoti will ask you to add basic information, which is uploaded to our system, then you need to upload an ID to our system so our team can verify.
The app doesn’t have an ID option because my ID doesn’t have an address.
This issue has been resolved. If you are still having an issue, please raise a support ticket at support.electroneum.com 102, which will we change to basic.
I don’t have a tax number.
Your tax number is your Social Security number or National Insurance Number. This will be the number you use for tax, government benefits, etc.
My ID doesn’t have a gender on it.
This issue has been resolved. If you are still having an issue, please raise a support ticket at support.electroneum.com 102
I don’t have any bills in my name or current address
We will accept forms of ID if you do not have any bills, but if you do have bills in your name, then those need to be uploaded.
The Yoti is not currently available in my country’s playstore
We are working with Yoti to make the app available in every country’s playstore
Why do I need to do KYC?
We have KYC in place to comply with EU regulations
Yoti won’t allow me to upload my ID
You need to contact support (support.electroneum.com 102) to make sure you can do a basic Yoti. You will need to fill out some basic information on Yoti (after scanning the QR code on my.electroneum), and then upload your ID onto https://my.electroneum.com 389.
What levels of KYC do I need to do?
Everyone must complete level 1 of KYC. Level 2 is for people using up to 150€ to 10,000€ worth of ETN every 3 months. Level 3 is for those using above 10,000€ (unlimited €) worth of ETN every 3 months.
Do I need to redo KYC once I’ve completed it?
No, you only need to do the KYC levels once, unless you are required to.
What documents do I need to upload for level 1, level 2 and level 3?
Level 1: you do not need to upload any documents, but you do need to enter your name, country and time zone.
Manual ID upload: Your identity document must be less than 10 years old and will be used to verify the information that you have already provided.
We can accept the following types of documents:
- Driving Licence
- Passport
- Government issued identity card
Details that confirm your name, current address and identity should remain non-redacted and legible.
Only copies of documents that are plastic and that contains a photograph of yourself will be accepted.
Level 2: Your supporting document must be less than 3 months old and will be used to verify the information that you have already provided.
We can accept the following types of documents:
- Bank statement
- Utility bill (gas, electric, broadband or satellite/cable TV only)
- Government issued tax statement
- Government issued benefit statement
- Government issued state pension
Details that confirm your name, current address and identity should remain non-redacted and legible.
Level 3: Your document should be less than 3 months old and will be used to verify the information that you have already provided.
We can accept the following types of documents:
- Recent payslip (or recent accounts if self employed)
- Letter from employer indicating salary
- Recent bank statement
Details that confirm your name, current address and identity should remain non-redacted and legible.
It can take up to 10 working days for documents to be reviewed.
ANY AND ALL QUESTIONS MUST BE ASKED ON THE FORUM; NOT AT SUPPORT.